| |
Customer
Service Survey Results
The Following
information is the result of our ongoing customer service survey.
All invoiced customers are given the opportunity to respond and
we appreciate
everyone who participates. We use this information to achieve
the highest level
of customer satisfaction and provide you with the finest products
at an affordable
price. If you have any questions or comments, please send them
to:
info@micrographix-west.com
| When
asked the following questions: |
Measured Response: |
|
|
| Was the last job or service performed
by us completed at the time promised? |
Yes:
100% |
No:
0% |
_ |
| Were
you satisfied with the quality of product you received? |
Yes:
100% |
No:
0% |
_ |
| Were you treated in a helpful
and courteous manner by our staff? |
Yes:
100% |
No:
0% |
_ |
| Would
you recommend our company to others? |
Yes:
100% |
No:
0% |
_ |
| Please rate the level of service provided
to you |
Excellent:
95% |
Satisfactory:
5% |
Unsatisfactory:
0% |
| What is the most important or deciding factor that led you to buy from us? |
|
|
|
|
Relationship
Referral
Advertisement
Service
Quality
Price
Location |
51%
25%
7%
7%
6%
2%
2% |
|
|
|
|
